PROFESSIONAL SUMMARY
• Production Management, scheduling, problem solving, process improvement, employee relations, conflict management and customer service
• Operations Management, establishing policies and procedures and maximizing system operations
• Interpersonal and intercultural training and comfortable in conversational Spanish
• Word, Excel, Access, QuickBooks, FileMaker, Adobe Illustrator and Photoshop; PC and Mac
• Sales Team Coordinator, purchasing, employee training and vendor relations
• Accomplished in screen printing techniques, machinery and inks
• Skilled craftsman, cabinet builder and installer and general maintenance
EDUCATION
Biola University – La Mirada, CA 1996 – 2000
Bachelor of Arts in Intercultural Studies with emphasis in Business
Minor: Business and Biblical Studies
WORK HISTORY
Director of Operations - Quick Apparel Direct, Inc. – Phoenix, AZ 2006 – 2007
• Established new screen printing facility, producing within 45 days of hire
• Created computer production management program to manage internet-based orders and reduced error and loss of orders, increased accuracy and timeliness of shipments
• Established work-flow and safety procedures promoting efficiency, productivity and an enjoyable workplace
• Coordinated with sales and customer service departments to provide accurate, high-quality products
• Developed inventory system to facilitate rapid shipment and restock of 550+ custom products
• Maintained proper function and operation of all production departments to meet and exceed aggressive goals established
• Managed production scheduling and employee responsibilities
• Managed hiring process including recruitment and termination of employees
Production Coordinator - Screen Art, Inc. – Huntington Beach, CA 2001 – 2006
• Managed all facets of production from order entry and art development to packaging and shipping, increased efficiency and effectiveness of workforce, reduced overtime and developed high morale within the company
• Managed capacity and scheduling of multiple machines and processes which were required to operate a large, successful screen printing company
• Developed excellent rapport with 30+ monthly large-volume and high-end customers with integrity and quality, procuring loyalty and respect uncommon in the industry. Further developed a win-win relationship to facilitate growth for the company and customers alike
• Created and implemented computer production management program to facilitate rapid and accurate order information, scheduling and status, while increasing productivity and reducing employee and equipment downtime
• Coordinated scheduling and task assignment of 17-30+ employees over multiple shifts
• Managed employee hiring, evaluation, discipline and termination and maintained healthy employee-company relationships
• Managed order entry and invoicing, yielding precise order completion and reducing invoicing errors and past due accounts
• Established written operation policies and procedures and trained office and manufacturing employees
• Trained independent sales representatives and managed sales, purchasing, vendor relationships and commissions
Owner - Atrium – Yorba Linda, CA 1999 – 2002
• Established company to facilitate unique need of custom embellished apparel
• Developed relationships and contracted services with artists, suppliers and other vendors to produce high-quality products delivered in a timely fashion
Builder/Installer/Driver - Dovetail Cabinets – Placentia, CA 1992 – 1998
• Built and installed residential high-end custom cabinets and wood products
• Delivered finished products to customers and picked-up raw materials from vendors
ACTIVITIES
• Board Member: Pastoral Search Committee - 2007
• TEAM Leadership Development Program - 2007
• Habitat for Humanity - 2007
• Board Member: Home-Owners Association, Orange, CA - 2005-2006
• Youth Camp Counselor: Camp Hammer, Boulder Creek, CA - 1997 & 1998
• Overseas volunteer work with youth and sports camps, business development and construction - 1993-1999
• Production Management, scheduling, problem solving, process improvement, employee relations, conflict management and customer service
• Operations Management, establishing policies and procedures and maximizing system operations
• Interpersonal and intercultural training and comfortable in conversational Spanish
• Word, Excel, Access, QuickBooks, FileMaker, Adobe Illustrator and Photoshop; PC and Mac
• Sales Team Coordinator, purchasing, employee training and vendor relations
• Accomplished in screen printing techniques, machinery and inks
• Skilled craftsman, cabinet builder and installer and general maintenance
EDUCATION
Biola University – La Mirada, CA 1996 – 2000
Bachelor of Arts in Intercultural Studies with emphasis in Business
Minor: Business and Biblical Studies
WORK HISTORY
Director of Operations - Quick Apparel Direct, Inc. – Phoenix, AZ 2006 – 2007
• Established new screen printing facility, producing within 45 days of hire
• Created computer production management program to manage internet-based orders and reduced error and loss of orders, increased accuracy and timeliness of shipments
• Established work-flow and safety procedures promoting efficiency, productivity and an enjoyable workplace
• Coordinated with sales and customer service departments to provide accurate, high-quality products
• Developed inventory system to facilitate rapid shipment and restock of 550+ custom products
• Maintained proper function and operation of all production departments to meet and exceed aggressive goals established
• Managed production scheduling and employee responsibilities
• Managed hiring process including recruitment and termination of employees
Production Coordinator - Screen Art, Inc. – Huntington Beach, CA 2001 – 2006
• Managed all facets of production from order entry and art development to packaging and shipping, increased efficiency and effectiveness of workforce, reduced overtime and developed high morale within the company
• Managed capacity and scheduling of multiple machines and processes which were required to operate a large, successful screen printing company
• Developed excellent rapport with 30+ monthly large-volume and high-end customers with integrity and quality, procuring loyalty and respect uncommon in the industry. Further developed a win-win relationship to facilitate growth for the company and customers alike
• Created and implemented computer production management program to facilitate rapid and accurate order information, scheduling and status, while increasing productivity and reducing employee and equipment downtime
• Coordinated scheduling and task assignment of 17-30+ employees over multiple shifts
• Managed employee hiring, evaluation, discipline and termination and maintained healthy employee-company relationships
• Managed order entry and invoicing, yielding precise order completion and reducing invoicing errors and past due accounts
• Established written operation policies and procedures and trained office and manufacturing employees
• Trained independent sales representatives and managed sales, purchasing, vendor relationships and commissions
Owner - Atrium – Yorba Linda, CA 1999 – 2002
• Established company to facilitate unique need of custom embellished apparel
• Developed relationships and contracted services with artists, suppliers and other vendors to produce high-quality products delivered in a timely fashion
Builder/Installer/Driver - Dovetail Cabinets – Placentia, CA 1992 – 1998
• Built and installed residential high-end custom cabinets and wood products
• Delivered finished products to customers and picked-up raw materials from vendors
ACTIVITIES
• Board Member: Pastoral Search Committee - 2007
• TEAM Leadership Development Program - 2007
• Habitat for Humanity - 2007
• Board Member: Home-Owners Association, Orange, CA - 2005-2006
• Youth Camp Counselor: Camp Hammer, Boulder Creek, CA - 1997 & 1998
• Overseas volunteer work with youth and sports camps, business development and construction - 1993-1999
